Where the hours go.
Recalls quietly lapse
Six-month recalls depend on someone remembering to run the list and send the reminders. When reception is busy, the list slips, and patients who would have booked simply don't.
No-shows eat the diary
A missed appointment is surgery time paid for by nobody, and a gap you can't refill at short notice. Manual reminder calls help, but only when somebody has time to make them.
Reception is overloaded
Your front desk is greeting the patient at the counter while the phone rings behind them. Whichever one loses, a patient feels ignored.
Treatment plans go cold
A patient nods along to a plan in the chair, goes home to think about it, and never hears from you again. High-value treatment slips away for want of a follow-up.
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