The agreement, in plain English.

These terms apply to every engagement between you and CueBot, operated by Aerox Ltd, registered in England and Wales (company number 14926362).

When we issue you a written quote and you confirm acceptance, in writing or by paying a deposit, that quote together with these terms forms a binding contract between us. If your quote and these terms disagree, the quote wins for that engagement.

We design, build, deploy, and document AI-powered automations that run inside the tools you already use. That covers three product shapes.

• Services. Single fixed-scope automations from £700, delivered in seven to fourteen days.
• Packs. Bundled sets of services pre-configured for a vertical (e-commerce, agency, local business, professional services).
• Managed. A monthly retainer at £497 per month covering ongoing optimisation, fixes, and up to two new builds per month.

We do not sell strategy decks, audit reports, or training programmes. We build working systems.

Every engagement begins with a written quote that names the scope, deliverables, success metric, price, and timeline. Quotes are valid for thirty days unless we say otherwise.

The price on the quote is the price you pay. We do not add platform fees, integration surcharges, hosting markups, or surprise invoices.

Unless your quote says otherwise, we ask for fifty per cent on acceptance and fifty per cent on delivery for one-time builds. Managed retainers are billed monthly in advance.

We invoice in pounds sterling. Payments are made by bank transfer to the account named on the invoice. Invoices fall due fourteen days from the invoice date. Late invoices accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

We commit to the timelines published on each service and pack page. To hit them we need you to provide the following promptly.

• Access to the systems we are automating (API keys, store admin, email account, calendar).
• Sign-off on the brief at kick-off so we are building the right thing.
• Reasonable feedback within two working days when we ask for it.

If you cannot provide what we need to start, the timeline pauses and resumes when we have access. We will tell you straight if a delay is going to push delivery.

The scope written in your quote is what we will deliver. Anything outside that is a change request and gets its own quote, agreed by you before we do it.

We will never start work outside the agreed scope without your written go-ahead. Equally, you cannot reasonably expect us to absorb open-ended scope creep at the original price. We will be clear when something has crossed the line.

Every build is scoped against a clear success metric we agree before we start. If we miss it, we keep building until it lands. If after that you are still not happy, we refund the engagement in full.

The guarantee assumes you have provided the access and feedback we need to deliver. It does not cover changes you ask us to revert later, or shortfalls caused by external providers (a third-party API breaks, a platform deprecates a feature) that we have flagged as risks.

Every service and pack includes thirty days of support after handover. During that window we will fix anything that is not behaving as scoped, free of charge.

After thirty days you can either run the system yourself with the documentation we hand over, or move to Managed at £497 per month. There is no automatic conversion. We will ask you which one you want before the support period ends.

Managed is a rolling monthly subscription. It covers ongoing optimisation, fixes, and up to two new builds per calendar month. Builds do not roll over.

You can cancel at any time with thirty days' written notice. We will not lock you in, and we will hand back full ownership and documentation of every workflow we built for you on the way out.

When you have paid in full for an engagement, you own the workflows and configurations we have built specifically for your business. They run in your accounts, on your stack, using credentials you control.

We retain ownership of our underlying methodologies, prompt patterns, and any reusable components we developed independently of your engagement. Nothing in these terms grants you ownership over those.

We may reference your business as a client in case studies, on the website, and in marketing materials, with your written permission. You can withdraw permission at any time.

We treat anything you share with us during an engagement as confidential. We use it only to deliver the work you asked for, and we do not share it with anyone outside CueBot without your agreement.

Confidentiality survives the end of the engagement.

When we process personal data on your behalf as part of an engagement, we act as a processor under the UK GDPR and you act as the controller. We will agree a separate data-processing agreement where the work involves significant volumes of personal data.

For everything we do directly with personal data submitted via cuebot.app, see our privacy policy.

Affiliates earn the percentages published on the affiliates page on the net value of qualifying first-time engagements. Payouts are made by bank transfer in pounds sterling within thirty days of the relevant invoice being paid by the client.

We reserve the right to decline applications, withhold commissions on engagements that are refunded or charged back, and remove affiliates whose promotion misrepresents what we do.

We promise to deliver the engagement with reasonable skill and care, to meet the success metric we agreed, and to act honestly and in good faith.

AI-driven systems are probabilistic. They are not a hundred per cent accurate, and neither are the humans they replace. We do not warrant that an automation will produce a specific business outcome (revenue, conversion, retention) beyond the scoped success metric, because those depend on factors well outside our control.

To the maximum extent permitted by law we exclude all other warranties, conditions, and terms whether express or implied.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.

Subject to that, our total aggregate liability to you under or in connection with any engagement, whether in contract, tort, or otherwise, is capped at the total fees paid by you for that engagement in the twelve months preceding the claim.

We are not liable for indirect or consequential losses, lost profits, lost revenue, lost opportunity, lost goodwill, or business interruption.

Either of us can end an engagement immediately on written notice if the other commits a material breach that is not fixed within fourteen days of being asked, or becomes insolvent.

Managed engagements can be cancelled by either party with thirty days' written notice. One-time builds end when the support period ends or the engagement is otherwise complete.

On termination, you pay us for work delivered up to that date. We hand back access, documentation, and ownership of your workflows.

These terms are governed by the laws of England and Wales. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales.

We are happy to discuss any disagreement directly first. Lawyers should be a last resort, not the opening move.

We may revise these terms from time to time. The version that applies to your engagement is the one in force when we issued your quote. Material changes will be communicated before the new version takes effect for any new work.

Questions, disputes, or anything else, email hello@cuebot.app. A real human reads it. We aim to reply same-day during UK business hours.