Where the hours go.
Recalls quietly lapse
Vaccination boosters and annual check-ups depend on someone running the list and sending the reminders. When the practice is busy, the list slips, and pets that should've come in simply don't.
The phones are at capacity
Owners ring for everything from bookings to prescription requests. Reception can't answer them all, and every unanswered call is an owner trying the next practice on the list.
No-shows eat consult slots
A missed appointment is a vet standing idle and a slot you can't refill at short notice. Manual reminder calls help, but only when someone has time to make them.
Repeat prescriptions clog the front desk
Each request needs checking, authorising and relaying back to the owner. It's necessary work, and it lands on the same team that's already answering the phones.
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